The businesses today are switching from traditional telephony systems to VoIP Phones. VoIP phones work on the internet to communicate with other people having a phone number. Many people consider it something that allows calling from VoIP to VoIP, but actually, it's not the case! You can call anyone having a phone number, whether it's on the landline or mobile number.
Moreover, you can make not only domestic calls but international calls as well.
Different SIP providers are offering remarkable services in the UK. There’s a high competition between the providers for their services. To choose the right one, you have to keep few things in mind.
Nature of your business
Your financial state
The features that you need
Is your company’s working interface compatible with the VoIP services
A short overview of VoIP
VoIP - “Voice over Internet Protocol” is a way of communication that works on your Internet connection. Behind this term, there is a complete procedure that converts audio or video into small chopped up pieces called Packets. The transfer takes place by switching packets through a series of routers.
The crux of the VoIP lies with SIP trunking. SIP Trunks stands for “Session Initiation Protocol,” The trunk is the passage or way that converges the digital signals.
Following are the responsibilities of SIP Trunks
Initiation of Call
Maintenance
Termination
Advantages of SIP Trunking
It reduces the call costs by 50 to 70%. There are no hidden or extra charges for international dialing with phenomenal call quality. It does not sound like the signals were chopped up during the process. SIP trunks allow flexibility and scalability for your business. Hence, it is business-friendly. It also offers a high degree of customization and personalization for your business.
SIP Trunking routes the calls to the PBX or Private Branch Exchange - which is the converging point for all the calls. It is like an extension which routes the calls to different extensions within the office premises. It comes with quite a large number of features like Call waiting, call holding, call forwarding, etc. There is a system of recorded voicemail and the virtual receptionist or IVR too. All of these features are by virtue of PBX.
The out of the ordinary thing is that it keeps a record of every call that routes your company’s phone number. Besides, your company’s official number will be able to take simultaneous calls at the same time. You do not need to have different numbers because nobody wants to try more than two numbers. The PBX routes the calls to different extensions so that the original number stays free and available for receiving calls.
Collaborations with your company’s interface
Your priority should be to choose a SIP provider that collaborates effectively with different Customer Relationship Management (CRM) tools and devices.
Some of these software's among others are
Microsoft
Zendesk
Zoho
Yahoo
Pipedrive
Some of the top VoIP providers in the UK are
Xinix
Xinix’s VoIP, in this regard, is notable as it provides CRM integrations with many software and devices such as Alcatel, Panasonic, OBi, Huawei and others. It has reached more than 80 countries in the world!
Xinix promises to provide all the PBX features to large corporate firms and small businesses. It is gaining immense popularity worldwide because of its high-quality services and excellent customer support.
RingCentral
RingCentral is the UK’s renowned VoIP service offering all the PBX features. It is more suitable for large companies because of their high rates. It provides a lesser degree of customization for small businesses, making it less popular among the local business owners.
Vonage
Vonage VoIP is less expensive than RingCentral and provides excellent services. It’s CRM integrations are also up to the mark. It provides bulletproof security because of the two-factor authentication system. All the PBX features are also available.
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